http://www.bykristenllewellyn.com/touchless-onboarding daily 0.75 2023-03-27 https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1578344445457-SKI1TDKTROFWM9DPQEID/modal1.png Touchless Onboarding https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1578344334150-WOGUMQB9YUOICAB3KQFC/modal2.png Touchless Onboarding https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1578344334135-DQKYPG6892NOHO4G5IR4/modal+3.png Touchless Onboarding https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1578349591581-LYKTE4EGNY7PQCCBDKBU/gif2.gif Touchless Onboarding https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1578950771500-7N2RPTQKNYLFGJ44B376/Folio_onboarding-kickoff.png Touchless Onboarding https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1579037073710-S53WRFB9C54HO7X84LKG/Folio_Empty+States+-+New.png Touchless Onboarding http://www.bykristenllewellyn.com/referral-flywheel daily 0.75 2023-03-27 https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1578008091694-WEEWZH4T2ZY4TVD4DT61/Desktop+Share+Page.png Referral Flywheel https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1579108270683-3YSY2WNI4JKO4NZPMT5J/chart.png Referral Flywheel https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1578346629358-GU71VKL0OLJAM1J652C5/phase+2-recipient+01.png Referral Flywheel https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1578346708941-BIBFD9FUV795ZXIOFTUY/phase+2-recipient+03.png Referral Flywheel https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/b56d57e8-75ae-417f-8659-831f591edf95/flywheel.png Referral Flywheel - Make it stand out At a glance, here is what we wanted our flywheel to look like https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1578007914399-58WK43U13X7GLHQS8ON4/Mobile+Share+Page.png Referral Flywheel https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1578346682153-N7NE5PKHUQ1IN667FZ0C/phase+2-recipient+02.png Referral Flywheel https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1578009183599-BKMHADNB3IRL9D5IV7I5/Old+Share+UX.png Referral Flywheel http://www.bykristenllewellyn.com/design-services daily 0.75 2023-03-20 https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1579050800328-UQH4338GEZMSXKB2WCF2/overview.png Designer Experience https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1579051477108-CKVNQGUONOYTG4DVJ4P8/Final.png Designer Experience https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1579051377520-HT172H6AIDKSUD20RWGO/Room-Design.png Designer Experience https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1579051636130-1JC8GSLPT7QMGGBI95YX/1_ltM3qoMVGDd53UgKx0VNBg.jpeg Designer Experience https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1579050947956-9ZWTU0GKSN4A3GQ2YII0/overview.png Designer Experience http://www.bykristenllewellyn.com/wayfair daily 0.75 2025-06-12 https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1579046178194-5INYLZ4DFZ1AU0GH8KLY/wcu_2.jpeg Wayfair Custom Upholstery https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1579046223516-MEQWC3H6TFPQMRY1DFCK/1_k2gopuPBrcPTwc_N4J8UfA.jpeg Wayfair Custom Upholstery https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/c2a02077-a4ad-474a-acbb-7ec251b7ba3e/Components.png Wayfair Custom Upholstery - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/7a21fbf4-ec50-4445-a72c-4513ebcf7822/team-alignment.png Wayfair Custom Upholstery https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/fc61468c-46fa-4ef6-82a5-ef49c6d79b39/Customize+Header+Image.png Wayfair Custom Upholstery - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1579046273904-K0E641OP40W06NCTWI3R/wcu_3.jpeg Wayfair Custom Upholstery http://www.bykristenllewellyn.com/app-onboarding daily 0.75 2023-03-25 https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1578955222947-ILR5QJWQT6PP08YIN9AQ/Folio_user+flow+defintion.png App Onboarding https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1578956041115-2W5VVWWFYFTY8OUV3L7N/Folio_app+document+first.png App Onboarding https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1578955552963-9SWHK2GZKWMSIU7V3LOP/Folio_app+onboarding.png App Onboarding https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1578956217469-0E4BJH18FA0J1PHTC1DV/Folio_app-kickoff.png App Onboarding This shows that only 22% of users upload a document on iOS after downloading the app; Android was even less at 14% http://www.bykristenllewellyn.com/waiting-room daily 0.75 2023-04-25 https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/7a17bdaa-6f8d-4751-9ba4-1f6e06aa31f1/Exploration+1.png Waiting Room - Make it stand out Exploration 1 https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/475dd412-f2b2-42e8-b415-b8f5a9a1c3eb/Exploration+3.png Waiting Room - Make it stand out Exploration 3 https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/7e8b2032-7e4b-40ab-993d-e3828b4f04ee/Group+203.png Waiting Room - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/8aca7646-179e-442d-bc57-18d3f5b93c7b/Join+Now.png Waiting Room - Make it stand out Join Now screen https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/621806e1-62d5-45a6-ae68-50ae297cc715/Screen2.png Waiting Room - Make it stand out Next, they land on the “wait screen” where the signer will automatically be connected with the next available notary https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/a10fe100-d7ea-44d3-bc0b-0bfdb23dc730/Exploration+2.png Waiting Room - Make it stand out Exploration 2 https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/168bb0cb-c997-4133-9dcf-c0123b5e84d1/User+Stories+1.png Waiting Room - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/bc44ff47-995e-402b-8c5c-5bd3cb0f6a62/Screen1.png Waiting Room - Make it stand out After signers verify their identity on Notarize, they land on this “Join Now” modal which calls the Notary https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/c941444b-7ae5-452e-b891-9299a297e561/Untitled_Artwork+5+1.png Waiting Room - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/695e4227-860c-4261-bd0e-63cb979f6bcb/Frame+390.png Waiting Room - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/e7e576fc-ef24-48bd-8f97-6de1f6ef122a/Screen3.png Waiting Room - Make it stand out Once the notary picks up the call, the first signer is dropped into the meeting and they wait for the second signer to finish verifying their identity… http://www.bykristenllewellyn.com/about-me daily 0.75 2022-11-09 https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/ddc40763-33f3-4f30-b925-76cc9de2689f/IMG_7868+2.jpg About me http://www.bykristenllewellyn.com/notarize-responsive-web daily 0.75 2025-06-15 https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/cfa3d76b-3070-4d08-a553-4bb8f8b73bbc/multi-video.png Responsive Web - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/777f3c3f-74a6-44af-a6a4-5e59d54ea5d6/Screens.png Responsive Web - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/7a2d4fa7-fbc5-4bff-b490-886323d63674/Annotations+on+mobile+web+2.png Responsive Web - Make it stand out Team FigJam session analyzing different products https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/dd7f9e38-9842-4986-97cd-f69545210e92/Annotation+design+directions.png Responsive Web - Make it stand out Two potential design directions https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/7ef46ecc-0db9-4eec-99b4-bdaff971f1e8/in-meeting-ui.png Responsive Web - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/0887be91-676a-423f-8d4d-4b93773be8e9/Responsive-Header+Image.png Responsive Web - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/1388c5b2-327f-485b-a835-ebbdc0e5fb8b/Old+Experience.png Responsive Web - Make it stand out Snapshot of the old UI http://www.bykristenllewellyn.com/wet-sign-doc-upload daily 0.75 2023-03-27 https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/695e4227-860c-4261-bd0e-63cb979f6bcb/Frame+390.png Wet Sign Doc Upload - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/d3ad48d0-2b06-4641-ab0a-63cc35f5fdb0/Title_Hybrid+Portal.png Wet Sign Doc Upload - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/12f9a0cb-2efc-4b53-a28d-f2408c014eba/untitled%402x.png Wet Sign Doc Upload - Make it stand out User flow http://www.bykristenllewellyn.com/home daily 1.0 2025-06-14 https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/f9985101-2eba-41ce-ba4d-081a0ea5a304/proj-custom+upholstery.png Selected work - Making it simple for shoppers to customize a sofa online A best-in-class experience for visualizing and buying custom products across 100+ different product classes. Wayfair / Consumer / Responsive web & native apps https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/575e3a12-6dd2-47a4-b98b-99cc2194ce24/proj-b2b+onboarding.png Selected work - Creating a low-touch onboarding experience for B2B users (PDF) A series of new features and design improvements aimed at getting business users who sign up for a 30-day trial to engage and convert. Notarize • B2B, small business • Responsive web https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/0499a578-4600-470e-9aee-a3b6c89eb1eb/proj-responsive.png Selected work - Expanding remote online notarization to mobile and tablet web Bringing Notarize’s signer experience from desktop only to be fully responsive, unlocking mobile and tablet volume. Notarize • Consumer • Responsive web https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/6e294397-3a35-4acf-97f1-f73fccdc0499/proj-image-waiting.png Selected work - Streamlining Student Modifications to Power Forms Adoption A redesign of the student modifications workflow resulted in a scalable experience, flexible enough to be adopted by 100% of partner districts. Ellevation Education • B2B, Educators • Desktop https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/37cc32ba-b60d-4b57-b972-96f91d8c5463/proj-modifications.png Selected work - Improving the notary meeting experience for multiple signers A virtual waiting room for signers resulted in less wasted time for the notary and less (potentially awkward) small talk before getting down to business. Notarize • Consumer • Responsive web & Native app https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/06611af7-a112-45b9-9a11-242525f604c9/proj-title+%28PDF%29.png Selected work - Unlocking RON Closing Volume by Rethinking Title Agent Onboarding (PDF) A redesigned onboarding flow for title agents enabled lenders to send more remote online notarization (RON) closings, resulting in a 10% lift in volume. Notarize • B2B , Title agents • Responsive web http://www.bykristenllewellyn.com/about-me-1 daily 0.75 2025-06-14 https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/eef7e843-b147-4e33-9f76-a8b16970ced7/MyValues3.png About me - Make it stand out Whatever it is, the way you tell your story online can make all the difference. http://www.bykristenllewellyn.com/ellevation-modifications daily 0.75 2025-06-15 https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/8ff1bda1-0ed8-4a7f-bb51-1998fff185ea/Designs+03.png Streamlining Modifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/acb5e940-7ae7-46ff-91fd-3c0c33f3e81f/Designs+04.png Streamlining Modifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/292d72ee-20d4-400d-ab1f-20e8e1d9d6a3/Header+Image.png Streamlining Modifications https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/ef4d5f47-f18f-4b19-8483-f19a94ee5327/Designs+01.png Streamlining Modifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/6381e3e5-6916-48c0-a1af-f4dfa7b8889e/Designs+02.png Streamlining Modifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/3792c2ef-bb1e-49bd-ab7b-afa8ef889657/Educator-journey.png Streamlining Modifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/46c7102d-74b2-4855-983f-a5e1c8a2b22f/image-1.png Streamlining Modifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. http://www.bykristenllewellyn.com/notarize-waiting-room daily 0.75 2025-06-12 https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/85084258-c651-4bad-b714-251f9c055ea7/Scenarios.png Waiting Room - Make it stand out This visual helped align the team around all of the possible signing scenarios and the nuances of how they are supported in Notarize https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/f38365a4-b700-4668-b0e7-f184ad24ad9b/Waiting+Room+01.png Waiting Room - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/f2c0a0db-e482-4bdd-9cbe-329f6da6cce3/Waiting+Room+02.png Waiting Room - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/2bcb1ba9-1f54-4bdf-92f5-0675d3455083/Directions.png Waiting Room - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/4b444f07-b0c6-469e-80cf-2cd9c656494e/New-ezgif.com-video-to-gif-converter.gif Waiting Room - Make it stand out Gif showing waiting room microinteractions https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/83d5327e-7495-4001-b3df-0b6426c1a37d/current-experience-1.png Waiting Room - Make it stand out After verifying their identity, signers landed on a modal that initiates the notary call. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/bcc1f8cf-2e9a-45bb-b0f5-40b6c97e3ab8/current-experience-2.png Waiting Room - Make it stand out Next, signers land on this screen where they are automatically connected to the next available notary https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/91a0ea04-6104-4ea8-992a-589ef56f789e/Waiting+Room+Header+Image.png Waiting Room - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53868cefe4b095eb4a01085a/60572221-5e6b-4a3e-845d-c07de45b3054/usability-testing.png Waiting Room - Make it stand out Whatever it is, the way you tell your story online can make all the difference.